General conditions :
- Bonuses are paid in advance and sessions will be discounted as they are used.
- You can cancel or change your session up to 24 hours in advance via email WITHOUT ANY CHARGE. If you cancel or want to change the class with less than 12 hours notice the class will be charged.
- In case you do not connect to the online session this class will be charged.
- In case of arriving more than 15-20 minutes late, the class will be given at the agreed time receiving previous notification of the unforeseen event by the student. In case of not notifying the class it will be charged and the class cannot be retrieved another day.
- Online sessions can be used within the next 6 months from the date of payment. Once you make the payment by transfer or preply you will receive a confirmation email.
- You will be notified in advance of any price increase. Recurring students, with more than 6 months of uninterrupted sessions, will have their prices maintained.
- If you are interested in a package of sessions, it is not necessary to set the date and time of all of them, but it is necessary to have confirmed the general availability of the teacher for the times that suit you before paying. You can book them one by one depending on your availability.
- If the teacher has any inconvenience such as illness or any unforeseen event, he or she will notify you at least 12 hours in advance and the session will be changed according to the agreement and availability of both parties. If the student prefers, he or she will be refunded 100% of the price of the lesson.
Trial class for online sessions
- The trial class is completely FREE, it will last approximately 20 minutes and will serve for the student and teacher to get to know each other, and talk about the student’s needs and the methodology of personalized work. There is NO COMMITMENT to book lessons after the trial class.
- In case of cancellation or change of the trial class, you must notify us 24 hours in advance via email.